09 Dec Introducing thresholds alerts for continious KPI tracking
After months of hard work, we are thrilled to announce the release of this new powerful feature:
What’s a Threshold?
Thresholds define acceptable high and low values for a specific KPI. Those values are baselines that help you keep your performance above/bellow/between a particular range of values.
One example of the use of thresholds is in a Call Center: Most of the time you’d like to keep the agent’s Average Talk Time close to a specific value, let’s say: 4 minutes. You don’t want this indicator to be much lower (if it is, it means your agents are providing poor support), and you don’t want it to be higher as this will cause you to have efficiency concerns. So you’d probably define a threshold below 3 minutes and above 5 minutes.
How it helps me?
The good thing with thresholds is that when you setup them in Bilbeo, we become gate-keepers of your performance, and you’ll automatically receive an alert when your results activate a threshold. So combined with our powerful statistical alerts, you should never miss any critical trends or results in you KPIs.
How it works?
Thresholds can be added to an indicator (or a specific dimension/breakdown of it). You then specify the analysis axis, a value and the threshold’s condition. Thresholds can be shared with other collaborators of the same workspace (quite useful to keep all the team aware!)